Automated onboarding streamlines the process of setting up users on iMessage, WhatsApp, and Android. With just a few steps, users can connect to these channels independently, allowing for faster, hassle-free access without extensive admin support. Automated onboarding saves time by enabling users to onboard themselves at their convenience, reducing the need for admin support and ensuring a smooth experience.

How SnippetSentry Supports Automated Onboarding:

• Clear Onboarding Steps: SnippetSentry provides users with step-by-step guidance for setting up iMessage, WhatsApp, and Android.
• Automated Verifications: Account verifications are fully automated, ensuring seamless setup across multiple channels.
• 3 Steps to Connect in 3 Minutes. Flat.

SentryWatch regularly checks if communication channels are active and functioning properly, alerting admins to any issues with data capture or connectivity. SentryWatch monitors channel inactivity based on a preset period (e.g., 5 days). If a channel remains inactive beyond this period, a “Health Check” message is sent. If the message isn’t received, SentryWatch alerts admins to investigate and reconnect the channel if needed.

How SnippetSentry Supports Channel Health Monitoring with SentryWatch:

• Customizable Inactivity Periods: Organizations can set an inactivity threshold that fits their needs, ensuring accurate monitoring.
• Automated Alerts for Admins and Users: SentryWatch sends notifications for inactive channels and allows for persistent reminders until the issue is resolved.
• Automated Health Check Logging: All health check messages are logged, providing transparency and a record for future reference.
• Reliable Admin Notifications: Admins are promptly notified of any unhealthy channels and can rely on consistent reminders until the channel is back online.

Yes, SnippetSentry supports federated Apple IDs and is compatible with major federated login providers, including Okta and Azure. We have a library of pre-built federated sequences ready for deployment with each company. For any federated login flows not currently available, we can develop custom solutions to meet your specific requirements.

How SnippetSentry Supports Federated Apple IDs:

• Pre-built Compatibility with Major Providers: SnippetSentry integrates seamlessly with popular federated login providers like Okta and Azure.
• Library of Federated Sequences: We maintain a library of federated login flows that can be deployed quickly with each company.
• Custom Development for Unique Flows: For any federated login configurations outside our standard offerings, SnippetSentry provides custom development to ensure compatibility.

Automated reconciliation compares captured communications with expected records, identifying discrepancies to ensure a complete, secure archive. By catching any inconsistencies, it supports regulatory compliance, providing a full and accurate record of all communications.

SnippetSentry does not have access to your messages. Messages are in flight from the point of capture to the archive and are only processed minimally using meta data. This allows us to ensure proper ingestion by the archive. Here’s our DPA, which may help better explain how we handle data within our ecosystem. To request additional documentation, visit our trust center. 

Data captured by the SnippetSentry platform is securely sent to the organization’s designated archiving backend for forensic compliance and data storage. Data is always encrypted with TLS 1.2 as it is processed through the SnippetSentry. Data is never at rest in our system.

Central servers and WhatsApp servers are located in the Cloud – by default in the US, but could be any Cloud specified location iMessage Agent servers currently located in Las Vegas, Atlanta, & Dublin, Ireland. More information on our servers can be found in our Trust Center.