How It Works

HOW IT WORKS Simply powerful text capture for the regulated industry.

CONNECT

We designed the easiest onboarding in the industry by focusing on the end-user first. Encouraging adoption by minimizing user disruption is key to realizing your compliance goals.

Here’s how we support that mission:

Seamless User Experience

SnippetSentry’s efficient onboarding process leverages a native solution that seamlessly integrates into users’ existing communication habits, ensuring there is no need for changes in user behavior. By avoiding the necessity for users to download new applications or adapt to new messaging methods, we significantly reduce the barriers typically associated with adopting new technology. This approach not only simplifies the initial setup but also accelerates user acceptance and integration, allowing users to continue messaging as they always have, without interruption. Our focus is on making the transition as smooth and invisible as possible, ensuring that onboarding is straightforward and intuitive. This efficiency not only enhances user experience but also maintains the natural flow of communication essential for effective collaboration and compliance.

Quick and Automated Setup

Initial connection can be completed in less than 3 minutes and it’s fully automated.
SnippetSentry prides itself on a streamlined and highly efficient setup process that minimizes downtime and maximizes productivity. Our initial connection setup is designed to be completed in under three minutes and is fully automated, ensuring that users can get started almost immediately with minimal effort. This rapid deployment is crucial for organizations looking to quickly enhance their communication compliance without disrupting daily operations. The automation not only simplifies the technical complexity typically associated with setting up new software but also ensures consistency and accuracy in the setup process. This quick and automated approach reduces the potential for human error and allows IT departments to focus on other priorities, knowing that the SnippetSentry system is reliably configured and ready to go right out of the box.

Efficient Onboarding

Support for JIT user creation with SAML via SSO
Just-In-Time (JIT) provisioning automates the creation and management of user accounts. As a user first logs in via a Single Sign-On (SSO) system that supports Security Assertion Markup Language (SAML), their account is immediately created and configured based on the attributes from the SSO response. This method significantly reduces administrative overhead by automating account management, enhancing flexibility and scalability—making it ideal for organizations with large user bases or those experiencing rapid growth.

Onboarding with Pre-Configuration
Pre-Configuration involves setting up messaging channels on behalf of users prior to device distribution or during the onboarding process. This proactive approach minimizes the need for end-user interaction with channel connections. By handling these configurations in advance, it ensures that all necessary permissions and settings are securely established, enhancing the overall security and compliance of the system. Pre-Configuration is especially critical in environments requiring stringent access controls, ensuring users can start with a fully operational setup without needing to navigate the setup process themselves.

Data Security and Compliance

Advanced security features protect your communications while ensuring full compliance with industry regulations.

CAPTURE

We designed the easiest onboarding in the industry by focusing on the end-user first. Encouraging adoption by minimizing user disruption is key to realizing your compliance goals.

Here’s how we support that mission:

Comprehensive Message Types Supported

  • Text Messages and iMessages
    • Capture and archive all forms of SMS and iMessage communications.
  • Messages with Emojis
    • Seamlessly integrates emojis within messages, ensuring expressive communication is preserved.
  • Mentions in Messages
    • Captures and retains mentions within messages to maintain context and interactions.
  • Memoji as Inline Attachments
    • Archives Memoji messages and stickers as inline attachments, keeping the visual elements intact.
  • Messages with Special Effects
    • Stores messages with effects like “Happy New Year” as plain text, retaining the content without the visual flair.
  • Voice Messages
    • Voice messages are archived in their original Apple voice format without any alteration.
  • Location Sharing
    • Archives shared locations as VCF file attachments containing Apple Maps links, accessible upon download.
  • Music and Collaboration Links
    • Captures and stores Apple Music shares and iCloud collaboration invites as URL links.
  • Message Reactions
    • Archives reactions to messages as text, capturing only the most recent response.
  • Reply References
    • Maintains references to original messages in replies to preserve conversation threads.
  • Message Edits
    • Treats edits to messages as new messages, ensuring all versions are captured.
  • Deleted Messages
    • Archives deleted messages.
  • Forwarded Messages
    • Archives forwarded messages as regular attachments

User-Friendly Web Dashboard

Our web-based dashboard offers intuitive navigation with hierarchical user permissions, simplifying configuration, administration, and user management. This centralized control facilitates effortless onboarding and off-boarding, enhancing operational efficiency.

Secure Message Ingestion

Messages enter our system via a secure API gateway, where they remain encrypted throughout the processing phase. This method ensures that messages are transformed for delivery without compromising security, readying them for their final destination while maintaining privacy and compliance.

Efficient Data Processing

Our platform utilizes advanced processing technologies to capture and convert messages efficiently, ensuring they are delivered promptly to the archival system. This swift handling is essential for maintaining the integrity and relevance of your communications data, supporting seamless compliance and record-keeping practices.

DISPATCH

Creating a consistent connection is only half the job. Delivery of the captured text message data to the correct endpoint is equally as important.

Here’s how we ensure your data is properly archived:

Versatile Archive Support

SnippetSentry supports integration with all major archival systems and cloud storage solutions, including Amazon S3 and Google Cloud Platform (GCP), as well as SFTP options. This flexibility allows organizations to choose the best storage solutions to meet their specific compliance and operational needs. Check out more information about our integrations here.

FailSafe Archive Options

To safeguard against data loss or downtime, our system includes fail-safe archival options. If the primary storage becomes unavailable, messages are automatically rerouted to an alternate storage solution, ensuring continuous data protection and access.

Redundancy and Data-Splitting

For enhanced data security and to meet diverse organizational policies, SnippetSentry allows messages to be delivered to multiple archives. This can be configured for full redundancy to prevent data loss or strategically split data across different storage systems for balanced load and reduced risk.

ADVANCED FEATURES

Want to dig a little deeper? We've got you covered.

Learn more about the advanced features and functionality that set us apart from the pack.

LEARN MORE

Federated Apple IDs

A library of iMessage login flows.

Channel Health Monitoring

Set it and forget it.

Comprehensive Reporting

Stay audit ready, stay compliant.

Native Message Capture

iMessage, SMS, WhatsApp, Android

A $200B AUM FIRM ACHIEVES 99% CONNECTION STABILITY AND ZERO DROPPED MESSAGES WITH SNIPPETSENTRY.

READ THE USE CASE

The Challenge

Managing a diverse group of high-demand end users with a mix of ‘bring your own device’ and corporate-owned devices presented a significant challenge.

  • Users insisted on using their preferred messaging apps.
  • Inconsistent connections and unreliable support plagued past solutions.

Performance Metrics (Six Months):

  • Unplanned Disconnects: Fewer than 5 per month (<1% of the user base).
  • Dropped Messages: None.
  • Customer Feedback: “Your personal, hands-on, white-glove support really separates you from the pack.”

UNTIL NOW Mobile compliance has never been so simple.
wanna chat?